Shipping & Returns
Shipping
We proudly ship worldwide from Tokyo, Japan through EMS Japan Post Office.
The Shipping price is calculated based on the size and weight of the package.
Orders are typically processed and dispatched from our warehouse within 7 business days unless mentioned differently on the product's page - for example custom made products which might take between 1-2 months, depending on the product. In the event that any items in your order are out of stock, we will hold your order and ship everything together as soon as all products are available. Please note that customers are responsible for any customs duties, taxes, handling fees, and brokerage fees related to their order. These charges are not included in the purchase price and may vary depending on your country's regulations.
Returns
At Ishi no KA , your satisfaction is our priority. If you’re not completely satisfied with your purchase, you may return any product within 30 days of delivery. If the product is defective or damaged, we will gladly cover the return shipping costs. For all other returns, the customer is responsible for return shipping costs, and original shipping charges are non-refundable. To be eligible for a return, items must be unused, unwashed, and in the same condition as when you received them, with all original packaging intact. We will inform you of the return shipping cost, which will be deducted from your refund amount. To initiate a return, please contact us at info.ishinoka@gmail.com
At Ishi no KA, we are committed to ensuring digital accessibility for individuals of all abilities. We continuously work to improve the user experience for everyone and strive to adhere to the highest accessibility standards.
Our website follows the principles of the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.1 Level AA to provide an inclusive and user-friendly online experience.
If you experience any difficulties viewing or navigating our website, please contact us at info.ishinoka@gmail.com with the subject line “Accessibility.” In your message, kindly describe the specific issue you encountered and any suggestions you may have for improvement.
Your feedback is important to us, and we take it seriously as part of our ongoing commitment to creating a welcoming and accessible digital environment for all visitors.
