We accept the payment methods shown at checkout, such as Apple Pay, Google Pay, Visa, Mastercard, American Express and Shop Pay. Ishi no KA is based in Japan, so your card issuer may charge a foreign transaction fee, which we cannot refund.

Yes, before it is packed for shipment. Email info.ishinoka@gmail.com as soon as you can.

We hold the whole order and ship everything together once all items are available.

Yes. See For Restaurants or write to us for a personal quote on larger quantities.

We ship worldwide from Tokyo, Japan, with EMS (Japan Post).

The cost depends on the size and weight of your package and is shown at checkout before you pay. Orders of $250 or more ship free with EMS (the amount after discounts, to most countries), as long as the EMS rate is $120 or less, which is about 5 kg to the US. Heavier parcels pay the EMS rate shown at checkout.

Yes, on request. Express shipping is quoted and paid in advance, so it is not offered at checkout. Write to us at info.ishinoka@gmail.com with your items and destination and we will send you a quote.

Orders are usually dispatched within 7 business days, unless the product page says otherwise. Custom-made pieces can take 1 to 2 months. Transit time depends on your country.

Customs duties, import taxes, and any handling or brokerage fees charged by your country are paid by the customer and vary by country.

Yes, within 30 days of delivery, if it is unused, unwashed and in its original condition and packaging. Refunds go back to your original method of payment. For returns that are not due to a defect or damage, the customer pays the return shipping, and original shipping charges are not refunded.

Write to info.ishinoka@gmail.com and we will make it right. We cover the return shipping for defective or damaged items.

Email info.ishinoka@gmail.com with your order number.

Ishi no KA (石の火) means “the fire of stone.” It represents the place where raw earth meets heat and becomes something lasting. You can read more on our Our Story page.

Each piece is handmade, so small natural variations in glaze, shape and color are part of its character. Restaurants ordering many pieces of one design can ask us about matched pieces.

Most are, but not all. Gold or platinum trim, wood and lacquer need different care. Check the Product maintenance icons on each product page, or ask us before you order.